Privacy Policy
OVERVIEW
AFIX is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and manage your personal information when you use our platform.
AFIX operates within Adelaide, South Australia, and complies with applicable Australian privacy laws.
INFORMATION WE COLLECT
We may collect the following information from customers:
- Name
- Phone number
- Email address
- Property address
- Job details and descriptions
- Photos related to the job
We may collect the following information from plumbers:
- Full name
- Phone number
- Email address
- ABN
- Licence details
- Bank account details (for payouts)
- Identification documents for verification purposes
HOW WE USE YOUR INFORMATION
We use your information to:
- Facilitate plumbing service bookings
- Match customers with suitable plumbers
- Share job details with assigned plumbers
- Communicate regarding bookings, updates, and support
- Process payments and payouts
- Improve our platform and services
DATA SHARING
Your information is shared with:
- Assigned plumbers to complete the job
We may also share limited information with trusted third-party providers to operate our platform, including:
- Shopify (website platform)
- Aircall (communication services)
- Helium (form processing)
We do not sell or trade your personal information.
PAYMENTS
Payments are securely processed through Stripe.
AFIX does not store full credit or debit card details. Payment information may be securely stored by Stripe to facilitate future transactions such as approved add-ons, subject to the customer’s consent.
LOCATION DATA
Customer location and property address information is used to:
- Facilitate service delivery
- Match jobs with nearby plumbers
- Improve service efficiency and platform performance
COMMUNICATION CONSENT
By using AFIX, you agree to be contacted via phone, SMS, or email regarding:
- Booking confirmations and updates
- Job-related communication
- Customer support
You may also receive occasional marketing or promotional communications. You can opt out of marketing communications at any time.
DATA RETENTION
AFIX only retains personal information for as long as necessary to:
- Deliver services
- Resolve disputes
- Meet legal and regulatory obligations
DATA SECURITY
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure.
DATA BREACHES
In the event of a data breach, AFIX will take appropriate action and notify affected individuals where required under Australian law.
YOUR RIGHTS
You may request access to or correction of your personal information at any time by contacting us.
PRIVACY COMPLAINTS
If you have any concerns about your privacy or how your data is handled, you may contact us at:
CHANGES
AFIX may update this Privacy Policy from time to time. Any updates will be published on our platform.