Payment Terms

CUSTOMER PAYMENTS

AFIX uses a simple and secure payment process.

Step 1 – Secure Your Booking

Pay a $59 Booking Deposit when submitting your booking request.

Step 2 – Plumber Completes the Job

Once your plumber has attended and completed the agreed work, the total cost of the job will be calculated based on labour, materials, and any additional work authorised on-site.

Step 3 – Final Invoice

Your $59 Booking Deposit will automatically be deducted from your final invoice.

You will then receive a secure payment link to pay the remaining balance.

Additional Charges

Additional charges, including out-of-hours surcharges, may apply depending on the timing of the booking. All applicable fees will be communicated and require customer approval prior to work proceeding. These additional charges exclude Inspection & Diagnosis and Add-ons.

JOB COMPLETION

Funds are released when:

• Plumber submits photo proof
• Customer approves within 24 hours

If no response is received, the job may be marked complete.

If the customer dissaproves of the work completed by the plumber, they are provided with a dispute form, then refer to Section 11 - Dispute Resolution of our Terms of Service.