Plumber Terms / Partner Agreement

STATUS

Plumbers using AFIX are independent contractors, NOT employees.

REQUIREMENTS

Plumbers must:

  • Hold a valid plumbing licence
  • Have an ABN or ACN
  • Maintain public liability insurance 

JOB ACCEPTANCE

Plumbers are not required to accept jobs.

PRICING

All service prices are set by AFIX based on current national average plumbing rates across Australia, ensuring fair and consistent pricing for both customers and plumbers.

PAYMENTS

  • 15% commission applies to all jobs
  • Weekly payouts - Monday

SERVICE OBLIGATIONS

Plumbers must:

  • Complete jobs professionally
  • Submit photo proof
  • Use AFIX system for:
    • Additional work requests
    • Job updates
    • Communication 

Plumbers must attend all AFIX jobs fully equipped to complete standard plumbing tasks without delay.

This includes carrying an adequate supply of commonly required tools and materials for minor and routine services, such as (but not limited to):

* Washers, O-rings, seals, and tap components
* Basic fittings, connectors, and valves
* Thread tape, sealants, and standard consumables
* General hand tools and essential diagnostic equipment

Failure to carry standard materials or tools required for common plumbing tasks may result in:

* Reduced job priority
* Performance review within the AFIX platform

AFIX expects all plumbers to operate at a professional standard consistent with industry best practices, including being adequately stocked to avoid unnecessary delays, repeat visits, or inconvenience to customers.

ADDITIONAL WORK

All additional work must:

  • Be submitted through AFIX
  • Be approved by the customer

No off-system agreements are allowed.

Materials, Replacement Parts and Additional Labour

Plumbers may be required to source additional materials, replacement parts, fixtures, fittings, or brand-specific components during the course of a service where necessary to complete the job correctly and safely.

Where additional materials are required outside the originally booked scope — including situations involving incorrect customer-supplied items, unforeseen issues, compatibility requirements, or brand-specific parts — plumbers must submit the additional material cost through the AFIX add-on process for customer approval before proceeding.

To receive reimbursement for approved material purchases, plumbers must provide:

  • a clear photo of the purchase receipt; and
  • a photo or record of the purchased item where requested for verification purposes.

Approved material reimbursements will be paid to the plumber in full and will not be subject to AFIX commission deductions.

Where a service requires additional labour time beyond the standard time allowance included within the booked service description, plumbers must accurately submit additional labour through the AFIX add-on process before continuing work outside the included scope.

All additional labour charges, material purchases, service upgrades, and add-ons must be approved by the customer through the AFIX platform prior to completion of the work. Once approved by the customer, the updated charges will be added to the final service total and processed accordingly.

Additional Labour Time

Service durations listed within AFIX service descriptions are estimated standard time allowances for the included scope of work only.

Where the total time from plumber arrival to job completion exceeds the stated service duration, additional labour charges may apply in 30-minute increments through the AFIX add-on process.

Additional labour time begins accruing once the included service time allowance has been exceeded, regardless of whether delays arise from:

  • additional approved work;
  • unforeseen complications;
  • sourcing required materials or replacement parts;
  • service upgrades; or
  • complexities discovered during the job.

All additional labour charges must be submitted through the AFIX platform and approved by the customer before final processing of payment. Once approved, the additional labour charges will be added to the final service total.

CODE OF CONDUCT

Plumbers must:

  • Act professionally
  • Arrive within scheduled time windows
  • Communicate clearly

LATE ARRIVALS

Customers book services within a 4-hour time window (e.g. 12:00pm – 4:00pm).

Once a job is assigned, the plumber must notify a specific arrival time within that window. This selected time becomes the plumber’s committed arrival time.

If the plumber is running late from their notified time, they must notify AFIX as soon as possible so the customer can be updated — even if the delay still falls within the original 4-hour window.

If a plumber cannot attend within the scheduled service window, they are required to notify AFIX immediately and forfeit the job. AFIX will then reallocate the job to ensure the customer is serviced on time.

Consistent delays or failure to communicate may result in:

  • Reduced priority for future job allocations
  • Temporary suspension from the platform
  • A performance review

AFIX aims to provide a reliable experience for customers, and consistent punctuality is a key expectation for all plumbers on the platform.

CANCELLATIONS

Repeated cancellations may result in:

  • Account suspension
  • Removal after several instances and further investigation

OFF-PLATFORM WORK 

Plumbers must not:

  • Solicit initial AFIX customers outside the platform
  • Accept off-platform payments for AFIX jobs

BREACH

AFIX reserves the right to suspend or remove plumbers who violate these terms.