Booking Policy
TIME WINDOWS
Bookings are scheduled in time blocks:
- 8:00am – 12:00pm
- 12:00pm – 4:00pm
- 4:00pm – 8:00pm
CUSTOMER RESPONSIBILITIES
Customers must:
- Provide accurate job details
- Ensure access to the property
- Be available during the selected time window
Failure to do so may result in delays or additional charges.
An occupant must be present at the property for the duration of the appointment to provide access and allow the plumber to complete the job. Plumbers must not be left unattended at the property under any circumstances.
BOOKING DEPOSIT
To confirm your booking request, AFIX requires a $59 Booking Deposit.
This deposit allows our team to begin matching your job with an available licensed plumber while helping reduce fraudulent, duplicate, and no-show bookings.
If your plumber attends and the work proceeds, the full $59 booking deposit will be deducted from your final invoice.
Please note that this deposit is not the total cost of the plumbing work. Your final invoice will depend on the work completed, labour required, materials used, and the plumber’s on-site assessment.
Submitting a booking request does not guarantee immediate assignment. AFIX will make every effort to connect you with an available licensed plumber as quickly as possible.
Service Hours & Availability
AFIX standard service hours are Monday to Friday, 8:00am to 8:00pm.
Any bookings requested outside of these hours, including weekends and public holidays, are considered out-of-hours services.
At this stage, AFIX operates on a next-day appointment model. As we continue to grow our network of verified plumbers, we aim to introduce same-day appointments in the future where available.
Out-of-Hours Surcharge
A fixed surcharge of $50 applies to all out-of-hours services.
This surcharge is applied in addition to the listed service price and will be communicated prior to work commencing.
This excludes Inspection & Diagnosis, and Add-ons.